- About TCT Federal Credit Union
- ATM Questions
- Banking Remotely
- Card Compromise Questions
- Checking Questions
- Credit Card Questions
- Credit Questions
- Debit Card Questions
- Direct Deposit
- Financial Literacy Questions
- General Product and Service Questions
- IRA Questions
- Loan Questions
- Mobile Banking Questions
- Online Banking Conversion Questions
- Online Banking Questions
- Pay Bills Questions
- Payment Saver Auto Loan Questions
- Savings Account Questions
- Scams, Fraud & Security FAQs
- School Banking Questions
- Share Certificate Questions
- Student Loan Refinance Questions
- Teacher of the Week
- Visa Prepaid Cards
If you are attempting to log in for the first time, you will need to enroll from the online banking login page. You will need the following information:
- Member account number,
- email address,
- Last 4 of your Social Security Number
- Address Number ONLY
Once your request has been submitted our system will validate the information provided and will generate a 1-time password to be used for the initial login.
If you have successfully logged in to online banking in the past and are having trouble logging in, it is likely that you have been locked out of your account due to the number of invalid login attempts. Please contact us during normal business hours at 800-721-8288 and we can help you get back into online banking.
To login to the TCT Mobile Banking App, you will need;
- Your account number or username
- The same password you use to login to online banking
- Your email address on file for this account
- To answer a security question
If you are attempting to log in for the first time, you will need the following information:
- Member account number,
- email address,
- Last 4 of your Social Security Number
- Address Number ONLY
Once your request has been submitted our system will validate the information provided and will generate a 1-time password to be used for the initial login.
Go to the online banking login screen and, click ‘forgot your password’ to reset your password.
Please note: you must have access to the email used at enrollment. If you do not have access to that email or have been locked out, please contact us so we may reset you.
1. Log in to online banking
2. Click on ‘eStatements’ located in the left-hand menu.
3. Accept the terms of service.
Please note: Your eStatements will begin with your next statement. Past statements will not be available electronically. You’ll receive an email alerting you when your first statement is ready.
Yes, once you have logged into your online banking, click on Profile, then Descriptions. Type in the new name for the account in the text box for that account. You can change the descriptions shown for your own account and other accounts to which you have been given access.
To add or to remove accounts from this list; please contact the credit union. You can call us or send a Secure Message right from online banking.
To change the display order of accounts: Click on and drag the label of the account you want to change. To change the display order back to the display order set by the credit union, click the 'Reset Display Order' button at the bottom of the screen.
1. Log in to online banking.
2. The Accounts page is displayed. Click on ‘Communications’ in the top menu.
3. The Message page is displayed. You can choose to send a new message, open a received message, or search for a previous message topic.
4. To send a new message, click ‘Create New Message’.
5. The message form will display. Enter the message topic (ex. Missing deposit), then type your message below then click ‘Send’.
6. To read a message, click on the message topic. To reply, simply type your response in the ‘compose message’ area and click ‘Send’.
If you wish to view another account that you are a joint owner on within the same online banking login, we can manually link your accounts for you. Please send us a secure message with the account number you wish to link within online banking.
1. Log in to online banking
2. Click on the gear icon 'Account Settings’ located near your name.
3. Click on ‘Account Alerts’
4. Click ‘Add Alert’.
5. Select from available Alert Types including:
- ACH Transaction
- ATM Transaction
- Balance Above
- Balance Below
- Bill Payment Processed
- Check Cleared
- Daily Balance
- Payment Due
6. Choose how you would like to receive the alert by either 'SMS' or 'Email' or both.
7. Click 'Add New Alert'
Login to Online or Mobile Banking.
Click the gear icon for 'Account Settings' near your name.
Click on 'Account Alerts', then you can choose to ‘Delete Alert’ by clicking on the trash can icon. Then you can click the button to 'Add Alert'.
If you have opted to receive text-notification, your alerts will come from a 10-digit phone number and will always include our email and name at the top of the message. If you doubt the authenticity of an alert you receive, verify the alert is one that you set-up in your online banking.